How can we help?Find the right answer
No problem! Use the ‘forgot your password?’ link at the login page , enter your email address and we’ll send you an email so you can reset your password and choose a new one.
Yes. When you input your name, address or credit/debit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit cannot be read in the unlikely event it is intercepted. If you are unsure as to when the SSL security is being applied, check that there is a Padlock icon or Key icon in the grey bar at the base of the page you are reading. We also use MasterCard SecureCode and Verified by Visa for added security when paying with these payment methods.
f you're having trouble logging in, our login page is case sensitive. Ensure that you are entering your email address/password exactly as you registered it. Some devices may automatically capitalise the first letter of your email address or password, so ensure that you change this letter to lower case before you attempt to login.
If your password isn't being accepted, you may need to reset it so we can provide you with a new one. To do this, click 'Forgotten your password?' and follow the steps to allow us to send you a new password.
If you're still having problems logging in, you may not have registered an account with us successfully when you placed your first order. You can check if you have an account registered by using the 'register for an account' option on the website. If you've not got an account, the website will allow you to register your details and create a new account.
For help with any further login issues, please contact our Customer Care team who will be happy to help.
If you're having trouble placing your order, you may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us. On most internet browsers you can delete your cookies using 'Tools' or 'History'.
Please note if you have items in your basket that were added when you weren't logged in you'll need to make a note of the product name/code as deleting your cookies could clear this history.
Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without anymore problems.
If you are still having trouble, please contact our Customer Care Team who will be happy to help and include;
As much detail as you can about the issue and device you are using
Screen shots of any error messages you get
Which web browser you're using (e.g Internet Explorer, Firefox, Chrome, Safari etc.)
To unsubscribe from our marketing emails, you can remove yourself immediately by clicking the 'unsubscribe' link that can be found at the bottom of one of our promotional emails.
If you no longer have access to one of our emails, please contact our Customer Care team who will be happy to action this request for you.
A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.