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Returns and Refunds
As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return an item purchased using a promotional discount in the same way as any other item.
By Collect +
You can return your items for FREE using Collect+ by entering your order number and email address to print off a label. Collect+ have over 500 parcel drop points in local stores. Many have extended opening hours and are open seven days a week, so you can return items at a time and place that suits you. Visit https://www.collectplus.co.uk/scotts for more info. You will receive proof of postage, online tracking and compensation cover up to £50.
By PostYou can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
Scotts Internet Returns,
Kingsway Business Park,
If you’ve paid by credit or debit card just pop down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you an exchange or a refund. If you have bought an item in store, you can return for an exchange only.
Unfortunately, we can't refund orders paid by PayPal back in store. We will send your parcel back to our returns centre and your refund will be processed once we have received your parcel.
Visit our Store Finder to find your local store.
We recommend using Collect+ to return your order for FREE. Collect+ have over 5,000 parcel drop points in local stores. Many have extended opening hours and are open 7 days a week, so you can return items at a time and place that suits you. Visit Collect+ where you can create a returns label for FREE. You will receive proof of postage, online tracking and compensation cover up to £50.
Doddle is FREE and uses many locations over the UK, which include the likes of train stations, shopping centres, and universities. You don’t need a label. You don’t even need to repack it, just bring your items and your completed despatch note. Doddle will do the rest. It’s completely free, Doddle will print a label and get the order safely back to us so that we can process your refund. You can return any online order to Doddle, even if you had it delivered to home or another collection point like Collect+.
Simply visit Doddle for more information.
You can make your own arrangements through any postal carrier but we recommend you use one who can give you a ‘Certificate of Posting’ as, until the parcel reaches us, it’s your responsibility.
Please return to:
Scotts Internet Returns,
Michael Faraday Avenue,
As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return any sale item in the same way as any other item.
The length of time it takes for your order to get back to us depends on the method of return you choose. If you’re able to return your order to a store and obtain a refund, you’ll usually see the funds in your account within 5-7 days.
If you’re returning your order to our Returns Centre, Collect+ returns take up to 5 days to get back to us and other carriers can vary depending on which service you've chosen.
Once our Returns Centre have received your return and it’s been accepted, they’ll send you a confirmation email and process a refund within 24 hours. PayPal customers can expect to see the funds in their PayPal account immediately, and credit/debit card customers can expect to see their refund within 5-7 days.
Certain products we sell may have a slightly different returns policy but we’ll let you know about this in the product description.
Underwear and Swimwear can be tried on but please do so over your own underwear if you’re thinking of returning. If this doesn't appear to have been done we won't accept them back.
If you've paid using PayPal, you can't return your order to a store. This includes exchanges.
All orders can be returned within 14 days of purchase for free to one of our stores.
When you head in Store please take your receipt and the goods you want to return, the team will be happy to assist and get your refund/exchange processed as soon as possible.
Please note a refund can take between 3-5 working days for the money to return to your account.
Please contact our Customer Care team. who will be happy to assist in getting this issue resolved.
We’re really sorry about that! Get in touch via the Contact Us page and we’ll do our best to sort the problem out for you.