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Returns and Refunds
As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return an item purchased using a promotional discount in the same way as any other item.
You can return your order for free by visiting our portal. Click here for a range of different return options! Free returns are for UK customers only.
If you are outside of the UK you can return your items directly to us using the address mentioned below. We do advise getting a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.
Michael Faraday Avenue
If you’ve paid by credit or debit card just pop down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you an exchange or a refund. If you have bought an item in store, you can return for an exchange only.
Unfortunately, we can't refund orders paid by PayPal/Apple Pay/Klarna/Clearpay back in store. We will send your parcel back to our returns centre and your refund will be processed once we have received your parcel.
Visit our Store Finder to find your local store.
To post your item to us for free, please visit our portal for a range of different options. You can go to our portal by clicking here. Free returns are for UK customers only.
If you are outside the UK you can return your items directly to us using the address mentioned below. We do advise getting a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.
Scotts Internet Returns
Michael Faraday Avenue
As long as we’ve not indicated that you can’t in the product description or in the offer itself, you are welcome to return any sale item in the same way as any other item.
Due to the current situation and closures of our stores please expect there may be some delays in returns being delivered back to our warehouse. We have extended our returns policy so please be reassured that you can still make your return when the situation improves.
The length of time it takes for your order to get back to us depends on the method of return you choose. If you’re able to return your order to a store and obtain a refund, you’ll usually see the funds in your account within 5-7 days.
If you’re returning your order to our Returns Centre, returns take up to 10 days
Once our Returns Centre have received your return and it’s been accepted, they’ll send you a confirmation email and process a refund.Please allow 5 days for this to show in your account
Certain products we sell may have a slightly different returns policy but we’ll let you know about this in the product description.
Underwear and Swimwear can be tried on but please do so over your own underwear if you’re thinking of returning. If this doesn't appear to have been done we won't accept them back.
If you've paid using PayPal, you can't return your order to a store. This includes exchanges.
Due to the current circumstances we are extending our current returns policy to allow a refund on any unwanted purchases for 28 days from when our stores re-open.
If you’ve ordered through our website or apps you can return your order to us by using any of the below methods;
If you’ve made a purchase in one or our stores you will be able to return your item up to 28 days from when our stores re-open
If you’ve made a purchase through our instore kiosk you will be able to return your item up to 28 days from when our stores re-open
All orders can be returned or exchanged within 28 days of purchase for free to one of our stores.
When you head in Store please take your receipt and the goods you want to return, the team will be happy to assist and get your refund/exchange processed as soon as possible.
Please note a refund can take between 3-5 working days for the money to return to your account.
Please contact our Customer Care team. who will be happy to assist in getting this issue resolved.
We’re really sorry about that! Get in touch via the Contact Us page and we’ll do our best to sort the problem out for you.