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Order and Deliveries

Our carrier delivers between 7.30am and 8pm, and in some cases a signature may be required.

If you're not around, the carrier will try your neighbours, or (if a signature is not required) will try to find a safe, dry place to leave your parcel.

Alternatively they’ll leave a calling card with the details on how to re-arrange delivery. Or depending on the courier a re-delivery attempt may be made without contact.

Please note deliveries outside of the UK can take anything up to 10 working days and sometimes longer. Check with your local postal service to check if any attempt has been made at delivery as you may have been out when they called.

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Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Islands: BT, IM
Jersey – JE
Guernsey - GY

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You will have up to 14 days to collect your order. We will send you a reminder by email after 7 days.

If you haven't collected your order after 14 days it will be sent to our Returns Department and you will be refunded.

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International Standard Delivery will take 5 to 10 working days after dispatch and International Express Delivery will take 2 to 6 days. International Next Day Delivery will be delivered by or soon after 12pm. A signature may be required and if you’re not around the driver will. leave a card with instructions on how to pick it up.

This may vary depending on the country but we should be able to give you more information if you contact our Customer Service team quoting your order number. You can also check our delivery page for order cut off times.

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Standard UK delivery is £3.99 or FREE on orders over £80. Receive in up to 5 working days.

Next day delivery is £4.99 (Delivered by Hermes). Order before 9pm 7 days a week.

Premium next day delivery (delivered by DPD) is £5.99. Order before 9pm 7 days a week.

Pre-Book your one hour delivery slot is £5.99. Delivered by DPD and enhanced with DPD Precise. Order before 9pm 7 days a week.

Next Day Evening delivery is £7.99. Order before midnight the previous day 7 days a week to receive your delivery the following evening.

Next Day home delivery from Kiosk is available for £1.


Next Day Delivery to Store is £5.99. Order to over 500 UK stores; scotts, JD Sports, Tessuti, Blacks or Millets and receive next working day.

International Standard Delivery is available from £3.99 (dependent on country).

Please note, these charges may vary from time to time with promotional activity.

Standard UK Delivery

Standard UK delivery is a home delivery which is usually up to 5 working days after the order being placed. UK standard delivery is £3.99 or FREE on orders over £80.

We cannot deliver to PO boxes and if you require delivery to the Channel Islands you will need to select International delivery.

Please note, these charges may vary from time to time with promotional activity.

Delivery to Store


Place your order online and have it delivered to one of our scotts stores or to one of our alternative locations including over 650 UK stores for just £1.

How?

Place your order online and select the 'Collect From Store' option at checkout.

Choose the store you wish your order to be delivered to by searching for your town or by a post code and we will offer you your six closest stores. You can now choose to have your order delivered to one of our alternative collection points which includes any JD Sports, Blacks and Millets stores stores.

Once you have chosen your collection store, you will be given the option to enter who will collect your order. Here you can either enter your details or you can nominate someone to collect the order for you.

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International Standard Delivery starts from £3.99 dependent on country.
International Express Delivery starts from £13.99 dependent on county.
International Next Day Delivery starts from £10.99 dependent on country.

Country exclusions may apply depending on service selected.

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Can someone else collect it for me?

Unfortunately for security reasons, once your order is in the store and ready for collection only you can collect the order.

You can nominate someone else to collect your order but this is only available when placing your order.

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Kiosk orders will be delivered within 4 working days. £1 Hermes Next Day Home Delivery is now available from store.

If you selected standard delivery we will email you with a tracking link when the goods have been despatched so you can track the delivery with our courier.

If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection.

The delivery time will vary from store to store but it will usually be within a few working days.

When collecting your order please bring a copy of your email notifications or text message and some ID (card used to pay, utility bill etc).

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Did you receive an email from us letting you know that part of your order is not available? If you did, check what you’ve received against the email. If you didn’t receive an email from us, check your delivery note as any item not available will be listed and explained. In any case of items not available, we will not charge your payment method for the item in question.

If there’s no indication that you should have an item missing, please get in touch straight away via the Contact Us page and we’ll do our best to sort the problem out for you.

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Please bring the following items with you:

  1. Proof of purchase - a copy of your confirmation email or your sales receipt, or text message.
  2. Your payment card for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID (passport or driving licence only)
  3. If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).

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You can collect your order any time during store opening hours. To view the store opening hours for the store you are collecting from visit our Store Finder.

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The majority of our stores offer Collect From Store delivery.

We are not able to offer Collect From Store delivery to stores within Airports and stores outside of the UK.

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Deliveries will be shipped via Hermes, Royal Mail or Parcel Force depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

Next Day deliveries will be picked up and delivered via DHL.

Certain Express deliveries will be shipped via DHL Express.

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Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. scotts Menswear cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

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We’re only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to put it right as soon as possible.

Please contact our Customer Service team with the order number and the incorrect items names and numbers.

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If your order has not arrived by the estimated delivery date we’re here to help.

Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.

Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

Check with your neighbours. If you weren’t in then the courier may have left the parcel with one of your neighbours. Check in any safe area's the driver may have left your parcel, such as in a porch or garden shed.

If you still can’t find your parcel contact our Customer Service team quoting your order number.

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You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick. You may be able to cancel your order up to 1 hour after placing but you’ll need to contact our Customer Service team to do it.

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All our UK Home delivery orders are despatched with tracking. You will receive a despatch email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your orders information to be visible. For orders to Ireland please allow up to 24 hours.

Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store.

Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

To check on the progress of your gift card order please /*call 0871 200 0648 or */email scotts@voucherexpress.co.uk

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Once an order’s been placed we are unable to add or change or amend any products from your order.

You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick. You may be able to cancel your order up to 1 hour after placing but you’ll need to contact our Customer Service team to do it.

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Tracking is available on most Standard deliveries and on all Tracked Express and Next Day deliveries. Please use the tracking link on your dispatch email which you will have received with your order. You can also log in to your account and view the tracking in your order history.

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We’re really sorry about that! Get in touch via the Contact Us page and we’ll do our best to sort the problem out for you.

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Please go to our delivery page and select your Country from the drop down list here: https://www.scottsmenswear.com/customer-service/delivery/

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We accept the following payment methods
Visit our corporate website at   www.jdplc.com Copyright © 2019 Tessuti Limited t/a scotts, All rights reserved.
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