Returns

Collect+ is FREE and has parcel drop points in over 4,500 local stores, most are open early 'til late, 7 days a week, so you can return items at a time and place that suits you.

Simply visit Collect+ where you can create a returns label for FREE. You will receive proof of postage, online tracking and compensation cover up to £50.

Doddle is FREE and uses 68 locations over the UK, which include the likes of train stations, shopping centres, and universities. You don’t need a label. You don’t even need to repack it, just bring your items and your completed despatch note. Doddle will do the rest. It’s completely free, Doddle will print a label and get the order safely back to us so that we can process your refund. You can return any online order to Doddle, even if you had it delivered to home or another collection point like Collect+.

Simply visit: Doddle for more information. .

Yes! All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
- If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
- If you've paid using PayPal or Apple Pay, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you. Please note, although you can have your order delivered to any of the stores within our group, you can only return to the store fascia you purchased from.
Don't know where your nearest scotts is? Check our Store Finder .

Not a problem. Fill in the returns form on your despatch note and post the goods to the following address for a refund or exchange. If you're returning for an exchange, please ensure you state the product code and size you desire.

scotts Internet Returns
Door 2
Kingsway Business Park
Rochdale
OL16 4FW

We recommend you post any returns to us using a carrier who can give you a 'Certificate of Posting' as, until the parcel reaches us, it's your responsibility.

You can return your items for FREE with Collect+ using your order number and email address to print your label.
https://www.collectplus.co.uk/scotts

You can return your items for FREE with Doddle using any of Doddle's locations. You don’t need a label and you don’t even need to repack it, just bring your items and your completed despatch note. Doddle will do the rest. Locations include the likes of shopping centres, universities and train stations. Read here for more information;
https://www.doddle.com/shopping/scotts
Remember, you can also return your order to any of our scotts stores in the UK for FREE.

If you are returning your order from a country outside the UK and Republic of Ireland, please be aware our returns policy doesn’t cover free international returns. We recommend that when you return your item, you get proof of postage as the order is your responsibility until we receive the returned items. The level/cost of postage is your choice, however we would suggest posting recorded delivery so that your return makes it to us safely and you get your refund.

Please send returns to:

scotts Internet Returns
Door 2
Kingsway Business Park
Rochdale
England
OL16 4FW

You have 14 days to notify us if you wish to return your order, please retun your goods to us within 14 days of cancellation.

Returns are usually processed within a few days of us receiving the goods back.

Please allow a further week for a refund to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.

Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

Underwear can be tried on but please do so over your own underwear if you're thinking of returning. If this doesn't appear to have been done we won't accept them back.

You can see our full returns and cancellation policies in the sites Terms Conditions