Need to return your order?

All orders can be returned within 14 days of purchase to one of our stores for free or through one of the methods below, while you can exchange your items in store within 28 days. You will just need to take your dispatch note and the goods you want to return, and the store team will be happy to assist you.

Christmas returns

Extended returns policy

Christmas Shopping? Don’t panic, we’ve extended our returns policy!

You’ve now got until the 9th January 2021 to return any orders placed after 25th October 2020 for a full refund or exchange as long as accompanied by valid proof of purchase.

Collect +


Parcel drop points in over 4,500 local stores. Open until late, 7 days a week. Visit our Returns Portal where you can create a returns label for FREE. Receive proof of postage, online tracking and compensation cover up to £50.



Self-service. Available 24/7. Return at a time that’s convenient for you. Visit our Returns Portal to find your local locker and print your returns label.



Return to over 600 Asda stores! Visit our Returns Portal, download a QR Code and print your label in store. Take your parcel to the Asda toyou signposted returns point or hand to a colleague at your most convenient Asda location.

Royal Mail


Print your own label and return the unwanted items to your nearest Royal Mail Post Office. Remember to get proof of postage. Visit our Returns Portal to print your returns label.



Drop off your parcel at one of your local 4500+ ParcelShops. Visit our Returns Portal for more details.

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