Delivery

CHRISTMAS RETURNS

From Wednesday 1st November 2017 until Thursday 4th January 2018 our current refund & exchange policy will be relaxed so that refunds & exchanges will be given at any time during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS

STANDARD DELIVERY


Standard is a home delivery which is usually up to 5 working days of your order being placed. Standard UK delivery is £3.99 or FREE on orders over £70.

We cannot deliver to PO boxes and if you require delivery to the Channel Islands you will need to select International delivery.

Please note, these charges may vary from time to time with promotional activity.

NEXT DAY DELIVERY


Next day delivery is £4.99 (delivered by Hermes). We will deliver the following day to UK mainland addresses providing that the order is placed before 9pm Sunday to Friday, or before 8pm on Saturday.

DPD Next day delivery is £5.99. Order by 8pm 7 days a week.

Premium next day delivery is £5.99 and delivered by DPD. Updates via SMS & email on the status of your order, a 1 hour delivery window by SMS & email, option to divert your parcel to a local pickup shop or instruct to leave with a neighbour or in a safe place with live driver tracking online. Order before 8pm 7 days a week. Certain postcodes excluded.

Unfortunately next day delivery may not be available to certain post codes: BT, GY, IM, IV, JE, KA28, KW11-17, HS, Ph42-35, ZE .

Please note, these charges may vary from time to time with promotional activity.

PRE-BOOK YOUR 1 HOUR DELIVERY SLOT


Pre-Book Your 1 Hour Delivery Slot is £5.99.

Select your desired day and time slot at checkout now up to a week ahead.

Live driver tracking.

Additional delivery options and diversion to a DPD pick-up shop are also available once your order has been dispatched.

Order before 9pm Sunday - Friday and before 8pm Saturday.

Delivered by DPD and enhanced with DPD Precise.

EVENING DELIVERY



Evening delivery is £5.99. Delivery times are between 6pm and 10pm to UK mainland addresses (including Sundays and Bank Holidays).

Order before 1am the same day 7 days a week to receive your delivery that evening.

Evening Delivery placed before 1am

Placed before Delivered  
1am Monday Monday 6pm - 10pm
1am Tuesday Tuesday 6pm - 10pm
1am Wednesday Wednesday 6pm - 10pm
1am Thursday Thursday 6pm - 10pm
1am Friday Friday 6pm - 10pm
1am Saturday Saturday 6pm - 10pm
1am Sunday Sunday 6pm - 10pm


Next Day Evening delivery is not available to the following postcodes: BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.

DELIVERY TO STORE



STANDARD DELIVERY

Standard delivery to store is £1 and will be delivered to your chosen store within a few days

NEXT DAY DELIVERY

Place your order before 9pm Sun-Fri or 8pm Saturday for delivery to one of over 650 collection points the next day and ready to collect before midday.


Place your order online and have it delivered to one of our scotts stores or to one of our alternative locations, over 650 stores.

HOW?

Place your order online and select the 'Delivery to Store' option at checkout.

Choose the store you wish your order to be delivered to by searching for your town or by a post code and we will offer you your six closest stores. You can now choose to have your order delivered to one of over 650 alternative collection points, this includes any JD Sports, Blacks, Millets and scotts stores.

Once you have chosen your collection store, you will be given the option to enter who will collect your order. Here you can either enter your details or you can nominate someone to collect the order for you.

WHAT DO I NEED TO BRING TO COLLECT MY ORDER FROM STORE?

Please bring the following items with you:

  1. Proof of purchase - a copy of your confirmation email or your sales receipt, or text message.
  2. Your payment card for your protection against fraud, we cannot release your order withoutseeing your payment card or a form of photo ID (passport or driving licence only)
  3. If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).

WHAT ARE YOUR ALTERNATIVE COLLECTION POINTS?

You can collect your order from any JD Sports, Blacks, Millets or scotts stores.

Orders collected from these alternative collection points cannot be returned within those stores. You can either return you order back to us or by returning your order back to one of our scotts Menswear stores.

HOW LONG ARE ORDERS HELD IN STORE FOR COLLECTION?

You will have up to 14 days to collect your order. We will send you a reminder by email after 7 days.

If you haven't collected your order after 14 days it will be sent to our Returns Department and you will be refunded.

WHICH STORES OFFER COLLECT FROM STORE DELIVERY?

The majority of our stores offer Collect From Store delivery.

We are not able to offer Collect From Store delivery to stores within Airports and stores outside of the UK.

WHAT TIME CAN I COLLECT MY ORDER FROM STORE?

You can collect your order any time during store opening hours.

To view the store opening hours for the store you are collecting from visit our Store Finder.

IN STORE ORDERS


Kiosk orders will be delivered within 4 working days. Kiosk orders for Next Day home delivery is £1 - place your order before 9pm Monday-Friday or before 7pm Saturday/Sunday for delivery to your chosen store the next day. Delivery to store from the store kiosk is £1.

If you selected standard delivery we will email you with a tracking link when the goods have been despatched so you can track the delivery with our courier.

If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection.

The delivery time will vary from store to store but it will usually be within a few working days.

When collecting your order please bring a copy of your email notifications or text message and some ID (card used to pay, utility bill etc).

DELIVERY FAQ



WHO WILL DELIVER THE PARCEL?

Deliveries will be shipped via DPD, Royal Mail or Parcel Force depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

HOW LONG WILL IT TAKE?

ADelivery will take 4-10 working days after despatch and a signature may be required and if you’re not around the driver will leave a card with instructions on how to pick it up.

This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.

CAN I TRACK MY ORDER?

All our UK Home delivery orders are despatched with tracking. You will receive a despatch email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

When we send your despatch email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your order information to be visible. For orders to Ireland please allow up to 24 hours.

Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store.

Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

CAN I TRACK MY DELIVERY?

It depends on which carrier is used when we ship the parcel. We’ll send you a tracking link by email if one is available.

ARE THERE EXCEPTIONS TO YOUR DELIVERY SERVICES?

We can deliver Standard Delivery orders to the whole of the UK; however the following postcode areas are excluded from Next Day/Saturday Delivery and will be sent on a Standard Service: BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE.

Although they are sent to our courier with the request of a Next Day/Saturday Delivery service, we are sorry to say that we cannot guarantee Next Day/Saturday Delivery to business addresses.

Free Delivery to Store applies to all stores except those outside of the UK and within Airports or other passenger terminals where public access without travel is not available.

*Delivery restrictions may apply

Klarna


+ 30 days to pay, no fees or interest if you pay within 30 days
+ No account sign-up required
+ No credit application
+ Receive your goods first, pay later
+ Klarna will email payment instructions to you
+ Easy - Just select Pay After Delivery at checkout

more information here

INTERNATIONAL DELIVERY


International Standard delivery starts from £3.99, Express from £13.99 and Next day from £10.99. The delivery options are available dependent on country.

Our Products are sold on a DDU (Delivery Duty Unpaid) basis

We deliver to the following countries;

Country Method Price
Afghanistan Standard £14.99
Albania  Standard £6.99
Albania  Next Day £14.99
Algeria  Standard £14.99
Algeria Next Day £25.99
American Samoa  Standard £14.99
American Samoa Express £25.99
Andorra  Standard £6.99
Andorra  Standard £13.99
Angola  Standard £14.99
Angola Express £25.99
Anguilla  Standard £14.99
Anguilla Express £25.99
Antigua and Barbuda  Standard £9.99
Antigua and Barbuda Express £25.99
Armenia  Standard £6.99
Armenia Express £25.99
Aruba  Standard £14.99
Aruba  Express £25.99
Austria  Standard £9.99
Austria  Next Day £4.99
Australia  Standard £9.99
Australia  Express £18.99
Bahamas  Standard £9.99
Bahamas  Express £25.99
Bahrain  Standard £11.99
Bahrain  Express £22.99
Bangladesh  Standard £14.99
Bangladesh  Express £22.99
Barbados  Standard £9.99
Barbados  Express £25.99
Belize  Standard £9.99
Belize  Express £25.99
Belgium  Standard £6.99
Belgium  Next Day £10.99
Bermuda  Standard £14.99
Bermuda  Express £25.99
Bhutan  Standard £14.99
Bhutan  Express £25.99
Bolivia  Standard £14.99
Bolivia  Express £25.99
Bonaire Express £25.99
Bosnia and Herzegovina Standard £6.99
Bosnia and Herzegovina Next Day £14.99
Botswana  Standard £14.99
Botswana  Next Day £25.99
Bouvet Island  Standard £14.99
British Indian Ocean Territory  Standard £14.99
Brunei Darussalam  Standard £14.99
Brunei Darussalam Express £22.99
Bulgaria  Standard £11.99
Bulgaria Next Day £13.99
Burkina Faso  Standard £14.99
Burkina Faso Express £25.99
Burundi  Standard £14.99
Burundi  Express £25.99
Cambodia  Standard £14.99
Cambodia  Express £25.99
Cameroon  Standard £14.99
Cameroon  Express £25.99
Canada  Standard £9.99
Canada  Express £16.99
Cape verde Express £25.99
Cayman islands Standard £14.99
Cayman islands Express £25.99
Central African Republic Standard Next Day
Chad  Standard £14.99
Chad  Express £25.99
Chile  Standard £14.99
Chile  Express £25.99
China  Standard £14.99
China  Express £25.99
Christmas Island  Standard £14.99
Colombia  Standard £14.99
Colombia  Express £25.99
Comoros  Standard £14.99
Comoros  Express £25.99
Congo Express £25.99
Cook Islands  Standard £14.99
Cook Islands Express £25.99
Costa Rica  Standard £9.99
Costa Rica Express £25.99
Croatia  Standard £6.99
Croatia  Next Day £13.99
Curacao Express £25.99
Cyprus  Standard £6.99
Cyprus  Express £13.99
Czech Republic  Standard £6.99
Czech Republic Next Day £13.99
Denmark  Standard £6.99
Denmark  Next Day £13.99
Djibouti  Standard £14.99
Djibouti  Express £25.99
Dominica Standard £9.99
Dominica Express £25.99
Dominican republic Express £25.99
Egypt  Standard £14.99
Egypt  Express £25.99
El Salvador  Standard £9.99
El Salvador Express £25.99
Equatorial Guinea  Standard £14.99
Equatorial Guinea Express £25.99
Eritrea  Standard £14.99
Eritrea  Express £25.99
Estonia  Standard £6.99
Estonia  Next Day £13.99
Ethiopia  Standard £14.99
Ethiopia  Express £25.99
Falkland islands Express £25.99
Faroe Islands  Standard £14.99
Fiji  Standard £14.99
Fiji  Express £25.99
Finland  Standard £6.99
Finland  Next Day £25.99
France  Standard £6.99
France Next Day £11.99
French Guiana  Standard £14.99
French Guiana Express £25.99
French Polynesia  Standard £14.99
French Polynesia Express £25.99
French Southern Territories  Standard £14.99
Gabon  Standard £14.99
Gabon  Express £25.99
Gambia  Standard £14.99
Gambia  Express £25.99
Germany  Standard £6.99
Germany Next Day £11.99
Gibraltar  Standard £6.99
Gibraltar  Next Day £14.99
Greece  Standard £6.99
Greenland  Standard £9.99
Greenland  Next Day £14.99
Grenada  Standard £9.99
Grenada  Express £25.99
Guadeloupe  Standard £9.99
Guadeloupe  Express £25.99
Guam  Standard £14.99
Guam  Express £25.99
Guatemala Standard £9.99
Guatemala Express £25.99
Guernsey  Standard £9.99
Guinea  Standard £14.99
Guinea Express £25.99
Guinea-Bissau  Standard £14.99
Guinea-Bissau Express £25.99
Guyana  Standard £14.99
Guyana  Express £25.99
Haiti  Standard £9.99
Haiti Express £25.99
Heard Island and McDonald Islands  Standard £14.99
Honduras  Standard £9.99
Honduras  Express £25.99
Hong Kong  Standard £14.99
Hong Kong Express £18.99
Hungary  Standard £6.99
Hungary  Next Day £13.99
Iceland  Standard £6.99
Iceland  Next Day £14.99
India  Standard £14.99
India  Express £18.99
Indonesia  Standard £14.99
Indonesia  Express £18.99
Israel  Standard £11.99
Israel  Express £25.99
Italy  Next Day £13.99
Jamaica  Standard £14.99
Jamaica  Express £25.99
Japan  Standard £14.99
Japan  Express £18.99
Jersey  Standard £3.99
Jordan  Standard £11.99
Jordan  Express £22.99
Kenya  Standard £14.99
Kenya  Express £25.99
Kiribati  Standard £14.99
Kiribati  Express £25.99
Kuwait  Standard £11.99
Kuwait  Express £22.99
Kyrgyzstan  Standard £14.99
Kyrgyzstan  Express £25.99
Lao People's Democratic Republic  Standard £14.99
Lao People's Democratic Republic Express £25.99
Latvia  Standard £6.99
Latvia  Next Day £13.99
Lebanon  Standard £11.99
Lebanon  Express £25.99
Liberia  Standard £14.99
Liberia  Express £25.99
Liechtenstein  Standard £6.99
Liechtenstein Express £14.99
Lithuania  Standard £6.99
Lithuania  Express £13.99
Luxembourg  Standard £6.99
Luxembourg  Express £13.99
Macao  Standard £14.99
Macao  Express £18.99
Macedonia  Standard £6.99
Macedonia  Next Day £14.99
Madagascar  Standard £14.99
Madagascar  Express £25.99
Malawi  Standard £14.99
Malawi  Express £25.99
Malaysia  Standard £14.99
Malaysia  Express £18.99
Mali Express £25.99
Malta  Standard £6.99
Malta  Next Day £13.99
Marshall Islands  Standard £4.99
Marshall Islands Next Day £25.99
Marshall Islands Express £25.99
Mauritania  Standard £14.99
Mauritania  Next Day £25.99
Mauritius  Standard £14.99
Mauritius  Express £25.99
Mayotte Next Day £25.99
Mexico  Standard £9.99
Mexico  Express £16.99
Micronesia, Federated States of  Standard £14.99
Micronesia, Federated States of  Express £25.99
Moldova  Standard £6.99
Moldova  Express £14.99
Monaco  Standard £6.99
Monaco  Next Day £13.99
Mongolia  Standard £6.99
Mongolia  Express £25.99
Montenegro  Standard £6.99
Montenegro  Express £14.99
Montserrat  Standard £14.99
Montserrat  Express £25.99
Mozambique  Standard £14.99
Mozambique  Express £25.99
Namibia  Standard £14.99
Namibia  Express £25.99
Nauru  Standard £14.99
Nauru  Express £25.99
Nepal  Standard £14.99
Nepal  Express £25.99
Netherlands  Standard £6.99
Netherlands  Next Day £10.99
New Caledonia  Standard £14.99
New Caledonia Express £25.99
New Zealand  Standard £14.99
New Zealand  Express £22.99
Nicaragua Express £25.99
Niger  Standard £14.99
Niger  Express £25.99
Niue  Standard £14.99
Niue  Express £25.99
Norfolk Island  Standard £14.99
Northern Mariana Islands  Standard £14.99
Northern Mariana Islands  Express £25.99
Norway  Standard £6.99
Norway  Next Day £14.99
Oman  Standard £11.99
Oman  Express £22.99
Pakistan Express £25.99
Palau Express £25.99
Panama Express £25.99
Papua New Guinea  Standard £14.99
Papua New Guinea  Express £25.99
Paraguay  Standard £14.99
Paraguay  Express £25.99
Peru  Standard £14.99
Peru  Express £25.99
Philippines  Standard £14.99
Philippines  Express £18.99
Pitcairn  Standard £14.99
Poland  Standard £6.99
Poland  Next Day £13.99
Portugal  Standard £6.99
Portugal  Express £13.99
Puerto Rico  Standard £9.99
Puerto Rico Express £25.99
Qatar  Standard £11.99
Qatar  Express £22.99
Republic of Ireland  Standard £3.99
Republic of Ireland Next Day £10.99
Reunion, Island of Express £10.99
Romania  Standard £6.99
Romania  Next Day £13.99
Rwanda  Standard £14.99
Rwanda  Next Day £25.99
Saint Barthlemy  Standard £14.99
Saint Barthlemy Express £25.99
Saint Helena, Ascension and Tristanda Cunha  Standard £14.99
Saint Helena, Ascension and Tristanda Cunha Express £25.99
Saint Kitts and Nevis  Standard £9.99
Saint Kitts and Nevis Express £25.99
Saint Lucia  Standard £11.99
Saint Lucia Express £25.99
Saint Martin (French)  Standard £14.99
Saint Martin (French) Express £25.99
Saint Pierre and Miquelon  Standard £14.99
Saint Vincent and the Grenadines  Standard £11.99
Saint Vincent and the Grenadines Express £25.99
Samoa  Standard £14.99
Samoa  Express £25.99
San Marino  Standard £6.99
San Marino Next Day £13.99
Sao Tome and Principe  Standard £14.99
Sao Tome and Principe Express £25.99
Saudi Arabia  Standard £11.99
Saudi Arabia  Express £22.99
Senegal  Standard £14.99
Senegal Express £25.99
Serbia  Standard £6.99
Serbia Express £14.99
Seychelles  Standard £14.99
Seychelles Express £25.99
Sierra Leone  Standard £14.99
Sierra Leone Express £25.99
Singapore  Standard £14.99
Singapore Express £18.99
Slovakia  Standard £6.99
Slovakia Next Day £13.99
Slovenia  Standard £6.99
Slovenia  Next Day £13.99
Solomon Islands  Standard £14.99
Solomon Islands Express £22.99
South Korea  Express £18.99
South Africa  Standard £14.99
South Africa Express £22.99
Spain  Standard £6.99
Spain  Express £13.99
Sri Lanka  Standard £14.99
Sri Lanka Express £25.99
South Georgia  Standard £14.99
South Sudan  Express £25.99
Suriname  Standard £14.99
Suriname Express £25.99
Svalbard and Jan Mayen  Standard £14.99
Sweden  Standard £6.99
Sweden Next Day £13.99
Switzerland  Standard £6.99
Switzerland Next Day £14.99
Taiwan  Standard £14.99
Taiwan  Express £18.99
Tajikistan  Standard £14.99
Tajikistan Express £25.99
United Republic of Tanzania  Standard £14.99
United Republic of Tanzania Express £25.99
Thailand  Standard £14.99
Thailand Express £18.99
Timor-Leste  Standard £14.99
Timor-Leste Express £25.99
Togo  Standard £14.99
Togo  Express £25.99
Tokelau  Standard £14.99
Tonga  Standard £14.99
Tonga  Express £25.99
Trinidad and Tobago  Standard £9.99
Trinidad and Tobago Express £25.99
Turkey  Standard £14.99
Turkmenistan  Standard £14.99
Turks and Caicos Islands  Standard £14.99
Turks and Caicos Islands Express £25.99
Tuvalu  Standard £14.99
Tuvalu  Express £25.99
United Arab Emirates  Standard £11.99
United Arab Emirates Express £18.99
Uganda  Standard £14.99
Uganda  Express £25.99
United States Minor Outlaying Islands  Standard £11.99
United States of America  Standard £9.99
United States of America Express £13.99
Uruguay  Standard £14.99
Uruguay  Express £25.99
Uzbekistan  Standard £14.99
Uzbekistan  Express £25.99
Vanuatu  Standard £14.99
Vanuatu  Express £25.99
Venezuela Express £25.99
Vietnam  Standard £14.99
Vietnam  Express £18.99
Virgin Islands U.S Standard £14.99
Virgin Islands U.S Express £25.99
Virgin Islands British  Standard £14.99
Virgin Islands British Express £25.99
Wallis and Futuna  Standard £14.99
Western Sahara  Standard £14.99
Yemen  Standard £11.99
Yemen  Express £22.99
Zambia  Standard £14.99
Zambia  Express £25.99
Zimbabwe  Standard £14.99
Zimbabwe  Express £25.99

Any local holidays may be observed by in-country carrier companies.

WILL THE RECIPIENT HAVE TO PAY DUTY ON THE ORDER?

Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. scotts cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you’re sending your items to, before you order, and keep your total basket value below that threshold.

We accept the following payment methods
Visit our corporate website at   www.jdplc.com Copyright © 2017 © 2017 R.D Scott Limited, All rights reserved.
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