Help & Information
Standard is a home delivery which is usually up to 5 working days of your order being placed. Standard UK delivery is £3.99 or FREE on orders over £70.
We cannot deliver to PO boxes and if you require delivery to the Channel Islands you will need to select International delivery.
Please note, these charges may vary from time to time with promotional activity.
NEXT DAY DELIVERY
Next day delivery is £4.99 (delivered by Hermes). We will deliver the following day to UK mainland addresses providing that the order is placed before 9pm Sunday to Friday, or before 8pm on Saturday.
Unfortunately next day delivery may not be available to certain post codes: BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE .
Please note, these charges may vary from time to time with promotional activity.
PRE-BOOK YOUR 1 HOUR DELIVERY SLOT
Pre-Book Your 1 Hour Delivery Slot is £5.99.
Select your desired day and time slot at checkout now up to a week ahead.
Live driver tracking.
Additional delivery options and diversion to a DPD pick-up shop are also available once your order has been dispatched.
Order before 9pm Sunday - Friday and before 8pm Saturday.
Delivered by DPD and enhanced with DPD Precise.
Evening delivery is £7.99. Delivery times are between 6pm and 10pm to UK mainland addresses (including Sundays and Bank Holidays).
Order before 1am the same day 7 days a week to receive your delivery that evening.
Evening Delivery placed before 1am
Placed before Delivered 1am Monday Monday 6pm - 10pm 1am Tuesday Tuesday 6pm - 10pm 1am Wednesday Wednesday 6pm - 10pm 1am Thursday Thursday 6pm - 10pm 1am Friday Friday 6pm - 10pm 1am Saturday Saturday 6pm - 10pm 1am Sunday Sunday 6pm - 10pm
Next Day Evening delivery is not available to the following postcodes: AB, BT, GY, IV, IM, JE .
DELIVERY TO STORE
Place your order online and have it delivered to one of our scotts stores or to one of our alternative locations, over 500 stores from £1.
Place your order online and select the 'Delivery to Store' option at checkout.
Choose the store you wish your order to be delivered to by searching for your town or by a post code and we will offer you your six closest stores. You can now choose to have your order delivered to one of over 500 alternative collection points, this includes any JD Sports, Blacks, Millets and scotts stores.
Once you have chosen your collection store, you will be given the option to enter who will collect your order. Here you can either enter your details or you can nominate someone to collect the order for you.
WHAT DO I NEED TO BRING TO COLLECT MY ORDER FROM STORE?
Please bring the following items with you:
- Proof of purchase - a copy of your confirmation email or your sales receipt, or text message.
- Your payment card for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID (passport or driving licence only)
- If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).
WHAT ARE YOUR ALTERNATIVE COLLECTION POINTS?
You can collect your order from any JD Sports, Blacks, Millets or scotts stores.
Orders collected from these alternative collection points cannot be returned within those stores. You can either return you order back to us or by returning your order back to one of our scotts Menswear stores.
HOW LONG ARE ORDERS HELD IN STORE FOR COLLECTION?
You will have up to 14 days to collect your order. We will send you a reminder by email after 7 days.
If you haven't collected your order after 14 days it will be sent to our Returns Department and you will be refunded.
WHICH STORES OFFER COLLECT FROM STORE DELIVERY?
The majority of our stores offer Collect From Store delivery.
We are not able to offer Collect From Store delivery to stores within Airports and stores outside of the UK.
WHAT TIME CAN I COLLECT MY ORDER FROM STORE?
You can collect your order any time during store opening hours.
To view the store opening hours for the store you are collecting from visit our Store Finder .
International Standard delivery starts from £3.99, Express from £13.99 and Next day from £10.99. The delivery options are available dependent on country. We deliver to the following countries;
Antigua and Barbuda
British Indian Ocean Territory
French Southern Territories
Heard Island and McDonald Islands
Lao People's Democratic Republic
Micronesia, Federated States of
Northern Mariana Islands
Papua New Guinea
Republic of Congo
Republic of Ireland
Saint Helena, Ascension and Tristanda Cunha
Saint Kitts and Nevis
Saint Martin (French)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
Svalbard and Jan Mayen
United Republic of Tanzania
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United States Minor Outlaying Islands
United States of America
Virgin Islands British
Wallis and Futuna
This May Bank holiday, any local holidays will be observed by in-country carrier companies.
WHO WILL DELIVER THE PARCEL?
Deliveries will be shipped via DPD, Royal Mail or Parcel Force depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.
HOW LONG WILL IT TAKE?
Delivery will take 4-10 working days after despatch and a signature may be required and if you’re not around the driver will leave a card with instructions on how to pick it up.
This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.
CAN I TRACK MY DELIVERY?
It depends on which carrier is used when we ship the parcel. We’ll send you a tracking link by email if one is available.
WILL THE RECIPIENT HAVE TO PAY DUTY ON THE ORDER?
Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.
Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. scotts cannot offer any assistance in these processes.
To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you’re sending your items to, before you order, and keep your total basket value below that threshold.
IN STORE ORDERS
Kiosk orders will be delivered within 4 working days. Kiosk orders for Next Day home delivery is FREE for a limited time. Delivery to store is also FREE.
If you selected standard delivery we will email you with a tracking link when the goods have been despatched so you can track the delivery with our courier.
If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection.
The delivery time will vary from store to store but it will usually be within a few working days.
When collecting your order please bring a copy of your email notifications or text message and some ID (card used to pay, utility bill etc).
CAN I TRACK MY ORDER?
All our UK Home delivery orders are despatched with tracking. You will receive a despatch email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
When we send your despatch email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your order information to be visible. For orders to Ireland please allow up to 24 hours.
Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store.
Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
ARE THERE EXCEPTIONS TO YOUR DELIVERY SERVICES?
We can deliver Standard Delivery orders to the whole of the UK; however the following postcode areas are excluded from Next Day/Saturday Delivery and will be sent on a Standard Service: BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE .
Although they are sent to our courier with the request of a Next Day/Saturday Delivery service, we are sorry to say that we cannot guarantee Next Day/Saturday Delivery to business addresses.
Free Delivery to Store applies to all stores except those outside of the UK and within Airports or other passenger terminals where public access without travel is not available.
*Delivery restrictions may apply
- Size Chart
- Track Your Order
- Store Locator
- Returns FAQ
- Gift Cards
- Contact Us
- Delivery Info
- Returning Items
- Verified by Visa
- Competition Terms
- Terms & Conditions
- Delivery & Offer Terms
- Student Discount Terms
- UK Modern Slavery Act Disclosure
Visit our corporate website at www.jdplc.com Copyright © 2017 © 2016 R.D Scott Limited, All rights reserved.