FAQs

Yes and you can see it here or by clicking on the size chart tab when viewing a product.

This usually means we are out of stock in that size. We do re-stock some of our lines however so it may be worth dropping an email to our Customer Service team, quoting the product code and we'll let you know if the item will be available again.

It's worth noting that products which have been reduced in Sale are very unlikely to be restocked.

Alternatively, you could send an email to Stock Inquiries and they'll let you know if any of your local scotts stores have stock available.

Possibly, or it may mean we're temporarily out of stock. Send our Customer Service team an email with as much information about the product as possible and we'll let you know we stock the item and if it will be available again.

They may. Send an email to Stock Inquiries with the product number, your size and location and our team will check your nearest scotts stores.

If you prefer, you can use our Store Finder to get the phone number and locations of your local scotts stores and and ask them yourself.

Get in touch with our Customer Service team and give them as many details as possible - where you saw it, the brand, style name and colourway if possible. We'll do our best to track it down.

We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.

If you do need any more info send an email to our Customer Service team and we'll do our best to help you out.

We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It's worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.

We understand you want your new scotts gear as soon as possible so we'll email you as soon as it's been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

Yes! We'll send you a link when the order has been despatched so you can track the delivery. You can also log into My Account to check the status of your order.

You can but be quick. Once the order has reached a certain point we will not be able to cancel it. Remember you can always return an unwanted item to us or any of our stores in the UK.

Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

Sometimes we don't send everything you ordered at the same time. Please check your despatch note or emails for more information on whether the remainder of your order will follow. If we have not been able to supply all the items in your order we'll email you to let you know and only take payment for what we have despatched.

If the delivery note says an item should be in your parcel but isn't, please contact Customer Service and we'll look into it.

You can pay using any of the following methods.

• Visa
• MasterCard
• Visa Electron
• Maestro
• American Express
• PayPal

We take security very seriously so you can rest assure when you enter any of your details they'll be safe with us.

Paypal

If you pay using Paypal, you will not be able to return items to scotts stores. This is because our tills are unable to process those Paypal returns. Sorry if this is an inconvenience.

As an extra layer of security, Maestro customers can now benefit from Mastercard SecureCode. For more information on Mastercard Securecode please read What is Mastercard SecureCode?

Not at the moment but we are working on it. Register to the site and we'll make sure you're one of the first to know when it happens?

You can enter any promotional codes you have in the basket. Enter the relevant number and click redeem. The total should then update. If the code doesn't work please check that it is in date and you have the added the correct products to your basket to qualify for the discount.

If you have found a code on a 'money saving' website, don't be surprised if it doesn't work, as most of these will have expired or will only be usable by certain people.

Sorry but if you didn't enter the code during checkout we cannot apply it after the order has been placed.

Yes. When you input your name, address or credit/debit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted. If you are unsure as to when the SSL security is being applied, check that there is a Padlock icon or Key icon in the grey bar at the base of the page you are reading.

Yes, but it's worth your while. By registering your details you won't have to enter the same information every time you order. You can also choose to receive regular email updates on the latest and best fashion available at scotts, as well as competitions, discounts, offers and news.

Yes. We need your information to ensure that if you're lucky enough to win, we can contact you to let you know. By signing up you'll also receive regular email updates on the latest and best fashion available at scotts, as well as competitions, discounts, offers and news.

Once you have registered you can access your account at anytime by clicking on the My Account link at the top of the page. Here you can change your preferences, update your payment information and address book, track your orders and manage your account password.

Did you think of your password a bit too quick? No problem. Click on password reminder and we'll send you a new password to your account email address. Don't worry if it's complicated. Once you've logged in you can go to my account and set it to something more memorable.

UK standard delivery charge is £3.00 or for all orders over £50 it's FREE.

UK Next Day delivery charge is £5.99.

UK Saturday delivery charge is £5.99.

Buy Online and Collect in Store delivery is FREE.

BFPO delivery is FREE.

UK standard: Within 3 to 5 days of your order being placed.

UK Next Day: Place your order before 5pm Monday to Thursday or 3pm on Sunday to receive your order the next working day.

UK Saturday: Order on any day up until Friday at 5pm to receive your order on the following Saturday.

Buy Online and Collect in Store: Delivered to a scotts store within a few days. We will send you an email when your order arrives in store.

International: Most deliveries will take between 4 to 10 working days after despatch. Please allow up to 28 days in case there are any disruptions to the carrier network.

Please note, Next Day delivery is not available to the following postcodes: AB, DD3-DD11, DG, EH35-EH46, FK14-21, G83-84, HS, IM, IV, KA18-27, KA6, KW, KY9-16, ML11-12, PA20-88, PH, TD, TR21-25, ZE and addresses outside of the UK.

Please note, Saturday delivery is not available to the following postcodes: AB, BT, CA, DD, DG, DL9-17, EH, FK, G30-84, GU26-33, HS, IM, IOM, IP13-20, IV, KA, KW, KY, LA10-12, LA21-23, LA8, LL, ME3, ME9-13, ML11-12, NE19, NE47-49, NE66-71, NE8, NG13-14, NR15-23, OL14, PA, PE31-36, PH, PL24-29, PO30-41, S32-36, SA35-36, SA41, SA64-65, SK10-11, SK17, SO20-21, SY, TD, TN3, TN23-29, TR, TS12-14, TS21-29, TS9, WR13, WR15, YO13, YO18, YO21-22, YO41-43, YO60-62, YO7, ZE and addresses outside of the UK.

Delivery to BFPO addresses is FREE. Please select BFPO from the country drop down at checkout.

scotts now offer FREE delivery to a host of scotts stores.

Don't want to wait for your delivery? You can order online and have the order sent to your nearest scotts store for FREE!

Here's how it works:

Step 1 - Buy Online

Step 2 - Collect In Store

Royal Mail and Yodel usually attempt delivery anytime between 8AM and 5PM Monday to Friday and up until midday on Saturday.

Royal Mail and Yodel do not deliver on Bank Holidays so please be aware of any impending ones when you order!

We use Royal Mail and Yodel for all our UK deliveries.

Yes, of course. You can select a different address during the checkout and save it to your address book for next time you shop. You can update your address book at any time by logging into the site and clicking on my account.

Yes. When your order has been despatched from our warehouse we'll email you a link which will allow you to track delivery right to your door.

If you are not at home when our courier attempts to deliver they will leave a card and return the parcel to your local Royal Mail depot. You can collect the parcel within 14 days by taking some personal identification and the delivery attempt card to the depot.

You can also re-arrange delivery online by visiting the Royal Mail website site. Please click here

Easy! If you've paid by credit or debit card just pop down to any of our UK stores, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

Don't know where your nearest scotts is? Check our Store Finder.

No problem. Fill in the returns form on your despatch note and post the goods to the following address.

scotts Internet Returns
Door 2
Kingsway Business Park
Rochdale
OL16 4FW

We recommend you post any returns to us using a carrier who can give you a “Certificate of Posting” as, until the parcel reaches us, it's your responsibility.

We're sorry but if you are returning items because you have changed your mind it will be at your cost and we will not refund your original delivery charge.

We will however exchange any unwanted returns and re-send them without any further charge.

Remember, if you've paid by credit or debit card you can return your order to any of our scotts stores.

We ask you return your items to us within 28 days of receiving them.

Refunds are usually processed within a few days of us receiving the goods back.

Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)

Exchanges are usually processed and despatched within a few days of us receiving the goods back.

We can only exchange an item for a different size or colour in the same item or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

If we haven't the stock available we'll refund you and send you an email to let you know.

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.

Yes, if a discount code was applied to your order we will adjust the refund to reflect this.

When returning any goods purchased as part of a multi-buy offer (2 for £20, BOGOF etc.) , we ask that you return any additional products purchased as part of the promotion.

Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

Underwear and Swimwear can be tried on but please do so over your own underwear if you're thinking of returning. If this doesn't appear to have been done we won't accept them back. If you've paid via Paypal, you will not be able to return items to scotts stores. This is because our tills are unable to process those Paypal returns. Sorry if this is an inconvenience.